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What Our Privacy Policy Covers

Your account data stays tied to the records we need to run kage303: login details, contact fields, device signals, and payment traces from DANA, OVO, GoPay, or QRIS.

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kage303 What Our Privacy Policy Covers
CONTACT PATHS

Where To Ask About Privacy

If you want a copy of the data we hold, need a correction, or want a record checked, reach us through live chat, email, or the form inside your account area. Our team answers privacy requests from 09:00 to 23:00 WIB, every day, and we use the same account record to confirm the request before we change anything. That keeps DANA, OVO, GoPay, and QRIS trails matched to the right profile without extra back-and-forth.

Team online

Live chat

Use live chat when you need a fast data question, a correction, or a copy of your recent account record. We verify through your login details before we discuss private fields, so the request stays tied to you.

Email

Send requests to [email protected] from the email tied to your account. That lets us match the message to the right profile, trace any DANA, OVO, GoPay, or QRIS record, and reply in writing.

Account form

Open the form after login if you want a change request or a deletion request where local law allows. We keep the form with your support log, so the next reply already has the full context.

DATA SAFEGUARDS

How We Handle Your Data

We handle privacy in small, clear pieces: account fields for login, cookie data for session memory, device signals for security, and payment references for DANA, OVO, GoPay, and QRIS matching.

Account records

We keep your name, email, phone number, login history, and session timestamps so we can confirm access and answer support questions. When a change request arrives, we compare it with the account email and recent sign-ins before we update anything.

Cookie settings

Cookies help us remember language, device state, and the last page you opened, so you do not have to reset the flow each time. You can clear them in your browser, but some account actions may need another login.

Device checks

We log browser type, app version, IP address, and device time zone to spot stolen sessions or repeated failures. That log also helps us explain why a login prompt appeared after you moved from one device to another.

Payment traces

DANA, OVO, GoPay, and QRIS references stay attached to the payment record so we can match the amount, time, and sender details. We keep the trace only for support, audit, and dispute handling, not for unrelated use.

Retention

We hold records only as long as needed for account handling, dispute checks, and any legal request that applies to your case. After that window, we remove or anonymise the data that no longer needs to stay linked to you.

Change requests

If you want a correction, copy, or removal where local law allows, send the request from the email on your account or through live chat. We confirm the identity match first, then process the update and tell you what changed.

Privacy Questions You May Ask

These are the privacy questions we hear most often before someone opens an account. We answer them from the account record, the support log, and the payment trail so you know what we keep, why we keep it, and how to ask for changes. If your access is limited in your area, that depends on local law and is available only where local law permits.

We keep the details you enter for login and support, plus device and session signals that help us protect the account. If you use DANA, OVO, GoPay, or QRIS, the payment trail is stored with the matching transaction record.

Yes. We use cookies to remember session state, language choice, and the last page you opened so the flow does not reset every time. You can clear them in your browser, although some actions may ask you to log in again.

Yes. Send the request through live chat or from the email tied to your account, and we will confirm the identity match first. After that, we share the personal data we can release under the law that applies to your case.

We attach those records to your account so we can match the amount, time, and sender details against the correct profile. The record stays in our system for support, reconciliation, and dispute handling, then follows the retention rule.

We keep records only for the time needed to handle the account, answer support, and meet any legal request that applies. When that period ends, we remove or anonymise the parts that no longer need to stay linked to you.

Use live chat, the account form, or the email tied to your profile. We verify the request against your login and recent sign-ins before we update anything, then we send a reply that shows what changed.

Yes. Access and eligibility depend on local law and are available only where local law permits. If you are unsure about your region, contact support and we will check the account status before any further step.

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